Politique de remboursement
📦 Inkii Return & Warranty Policy
🔁 30-Day Hassle-Free Returns
We want you to be completely satisfied with your purchase. If for any reason you're not, you may return your item(s) within 30 days of delivery.
✅ Return Conditions:
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Items must be unused, in original packaging, and include all accessories.
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Returns are free of charge if the item is defective or damaged.
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For other reasons (e.g., changed mind), customers are responsible for return shipping.
📬 How to Return:
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Contact us at support@yivke.ca with your order number and reason for return.
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We’ll provide you with return instructions.
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If you choose to arrange your own return shipping, please share the tracking number with us.
📦 Need us to collect the item? We can arrange pickup for eligible parcels (max side <100", perimeter <150", weight <140 lbs). Pickup fees will be quoted and deducted from your refund.
💳 Refunds
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Refunds will be issued to your original payment method within 5-7 business days after we receive your return.
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Returns without prior authorization may be rejected.
❗ Non-Returnable Items
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Used or opened items
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Gift cards or bonus items
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Final sale items
🛠 Limited Warranty
All Inkii products come with a one-year limited warranty from the date of purchase.
✔️ Covered:
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Manufacturing defects in materials or workmanship.
❌ Not Covered:
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Damage from misuse, wear and tear, or modification
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Third-party repairs or accessories
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Commercial or improper use
Warranty is non-transferable and applies only to the original purchaser.
🔍 Claiming Warranty:
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Email support@yivke.ca with your order number and photos of the defect.
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Our team will assess and advise next steps.
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Replacements are subject to availability.
📎 Additional Notes
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Products purchased from unauthorized third-party sellers are not eligible.
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Refunds, exchanges, and warranty services may require proof of purchase and shipping documentation.
❓Need Help?
Reach out to our friendly team at support@yivke.ca — we're here to help make things right.